PUPPETLONDON offers the following shipping options:

Delivery service – UK

UK delivery will cost £6.50

Free Delivery for orders over £200

Deliveries will take up to 5 working days

Delivery service – EUROPE

Europe £15.00

Free Delivery for orders over £300

Delivery will take up to 8 working days

Delivery service – USA and Rest of the World

USA and Canada delivery will cost £25

Free Delivery for orders over £300

Delivery will take up to 10 working days

Most parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. Deliveries outside of the UK may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.

Working days exclude Saturdays, Sundays and all Bank Holidays.


Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

After placing an order through our site, within 24 hours, an email confirmation will be sent to the email address you provided to us. This will contain a secure link to the PayPal payment site.

Please note: that this does not mean that your order has been accepted.

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


Returns & Exchanges

If you cancel before the dispatch of any Items your money will be refunded and the Items will not be delivered.

We offer refunds or exchanges on undamaged items within 14 days of it being received by you. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s).